Terms of Service

These Terms of Service for Organizers/Co-organizers are part of the overarching Agreement governing the use of DATARAN.ONLINE's services. By creating an event page and tickets on our platform, you acknowledge and agree to the Organizer and Attendee terms. DATARAN.ONLINE may update these Terms without prior Organizer consent, and continued use signifies acceptance of any changes. Organizers may designate up to two Co-organizers for events, who are granted permissions to assist in event management. However, Organizers assume all responsibility for the conduct and actions of Co-organizers. Any disputes arising between Organizers and Co-organizers are outside DATARAN.ONLINE's responsibility.

Organizers/Co-organizers are obligated to handle attendee data responsibly and adhere to the Personal Data Protection Act (PDPA) 2010. Any personal information collected (e.g., names, contact details) is strictly for event management purposes, and Organizers must disclose data usage terms to attendees in advance. Use of data outside the scope of event management or sharing attendee data with unauthorized parties is prohibited. DATARAN.ONLINE disclaims liability for any unauthorized agreements or data transactions made outside the platform.

Organizers are responsible for accurately representing events on the platform, including event details, ticket pricing, and adherence to Malaysian law. Any complaints or claims by attendees due to discrepancies or non-conformities must be addressed by the Organizer. DATARAN.ONLINE reserves the right to intervene in complaints and may charge associated costs to the Organizer for handling such complaints.

Event Organizers must provide clear and accurate information on the event page. All online ticket purchases are processed through DATARAN.ONLINE's secure payment system and are not considered a direct transaction between the Organizer and the Attendee, thus ensuring a reliable payment experience for ticket buyers.

Organizers are required to respond promptly to inquiries from DATARAN.ONLINE, Attendees, or third parties concerning event details or registered information. Neglecting these responsibilities may lead DATARAN.ONLINE to respond on the Organizer's behalf, if deemed necessary, to maintain service integrity.

DATARAN.ONLINE reserves the right to review event content and deny or remove events that violate the platform's guidelines or local laws. Prohibited events include those related to:

• Illegal activities
• Sexual content
• Unauthorized commercial solicitations
• Any content deemed inappropriate or offensive

Events may be removed without prior notice if they are found to be in violation.

Organizers may cancel events by following DATARAN.ONLINE's specified procedures. When an event is canceled:

• Attendees are notified automatically
• Tickets are voided
• DATARAN.ONLINE will process full refunds
• The Organizer will bear any cancellation-related fees

To manage attendee check-ins, Organizers must ensure:

• Access to a reliable internet connection
• Compatible devices (e.g., smartphones or computers)

DATARAN.ONLINE is not liable for issues related to inadequate internet or device capabilities that may impact event management.

Flexible payouts allow Organizers to:

• Request partial payouts upon reaching a specific sales threshold
• Receive a full payout within five (5) business days post-event

Organizers must provide accurate bank details, as DATARAN.ONLINE is not responsible for payout delays due to incorrect information. If an event or account is suspended, payouts may be withheld.

Organizers may utilize DATARAN.ONLINE's promotion services, such as:

• Email campaigns
• Platform feature placements

Promotion services are subject to specific fees, and effectiveness may vary. Organizers acknowledge that while promotion can increase exposure, results are not guaranteed.

Donation-based ticketing is generally prohibited unless it provides specific event-related benefits (e.g., entry rights, exclusive content). All donations must comply with Malaysian law, and Organizers are responsible for legal adherence.

Organizers represent and warrant the following:

• No ties to organized crime or illegal activities
• Compliance with all applicable laws and regulations
• Accurate representation of event details and terms
• Proper authority to host and manage events

Violations may result in:

• Account suspension
• Event removal
• Legal action by DATARAN.ONLINE

DATARAN.ONLINE reserves the right to suspend or terminate service under these conditions:

• Detection of any violations
• Threats to consumer safety
• Non-compliance with platform policies
• Repeated customer complaints

Organizers acknowledge that such actions are within DATARAN.ONLINE's discretion and cannot claim damages.

By using the platform, Organizers grant DATARAN.ONLINE:

• Non-exclusive, royalty-free license to use event content
• Right to use event materials for promotional purposes
• Permission to display event information across the platform
• Authority to modify or remove content as needed

Organizers confirm they possess all necessary rights to share and sublicense this content.

This Individual Terms of Service for Attendees ("ToS for Attendees") applies to the use of services provided by DATARAN.ONLINE for the purchase or order of event tickets. By purchasing or ordering a ticket through DATARAN.ONLINE, attendees confirm their agreement to all terms outlined here. Any updates to these terms will take effect immediately upon being posted on the Platform.

Event organizers are responsible for setting the number and prices of tickets. The Platform serves only as a facilitator and does not influence ticket pricing. All prices include applicable taxes, and attendees are encouraged to review ticket costs before purchase.

To purchase tickets, users must agree to this ToS and the Platform's Privacy Policy. A transaction is considered complete when the Platform sends a confirmation email. Tickets are stored digitally and can be accessed through the attendee's account, email or on the Platform's app or website. The Platform is not liable for delayed ticket receipt or any damage caused by incorrect attendee information during the purchase process.

For event-specific questions (e.g., event timing, venue policies), attendees are responsible for contacting event organizers directly. DATARAN.ONLINE does not manage event logistics and thus has no obligation to respond to event-related inquiries.

Generally, ticket purchases are final and non-refundable. However, refunds may be granted under the following conditions:

• Organizer-Approved Cancellations: If the attendee requests a refund and the organizer agrees, the Platform will process the refund according to its policies.
• Event Cancellation: If an event is canceled, attendees will receive a refund via the payment method originally used (e.g., FPX or bank transfer). Cancellation fees may apply if more than 50 days have passed since the ticket order.

The Platform is not responsible for cancellations or event modifications initiated by the organizer.

DATARAN.ONLINE is not responsible for notifying attendees if an event is canceled by the organizer. However, in cases where the organizer cancels the event, the Platform will refund attendees the purchase amount. Refunds are conducted through each respective payment method and may take several business days to process. The Platform bears no further responsibility for any additional costs incurred by the attendee due to event cancellation.

Tickets purchased through DATARAN.ONLINE are for personal use only and may not be resold or transferred for commercial gain. Tickets found to have been resold or purchased through unauthorized channels may be nullified, with no eligibility for a refund or entry to the event. The Platform may suspend or terminate accounts found in violation of this policy.

DATARAN.ONLINE may distribute promotional coupons or offers ("Coupons") to attendees. Use of Coupons is at the discretion of attendees, and the Platform bears no liability for third-party offers or potential damages incurred by attendees using or redeeming these Coupons. Coupons are not transferable or redeemable for cash and must be used according to the specific terms provided.

The Platform's subscription services include:

• Community support features
• Event-related activities
• Special access to certain events
• Additional benefits as defined by organizers

Please note:

• Services are fully managed by the organizer
• Terms, fees, and refund policies are set by organizers
• The Platform is not responsible for service quality
• Contact organizers directly for subscription issues

Attendees agree to the following data protection terms:

• Compliance with PDPA 2010 requirements
• Collection of data for ticket sales and updates
• Right to access and correct personal data
• Protection of data privacy and security

Platform liability limitations include:

• No guarantee of event quality or safety
• No responsibility for cancellations or postponements
• Liability limited to ticket purchase cost
• Resolution of disputes under Malaysian law

This Agreement and its interpretation are governed by Malaysian law. Any disputes arising under this ToS will be resolved in Malaysian courts with jurisdiction over DATARAN.ONLINE.

For questions or concerns about these Terms of Service, please contact:

• DATARAN.ONLINE
• Email: support@dataran.online
• Phone: +60 10 814 2824 (SMS)