Privacy Policy

We collect and process data only as necessary for our operations, including:

• Personal Information: When you register, purchase tickets, or interact with our platform, we collect information such as your name, email, contact number, and payment details for account creation, event registration, and purchases.
• Event Interaction: We log interactions, including tickets purchased, event preferences, and browsing activities, to enhance the user experience and improve service offerings.
• Device and Usage Information: To help secure our platform, we collect device data, IP addresses, and browser types. This information enables us to optimize the user experience and improve platform functionality.

The information we collect is used for the following purposes:

• Transaction Processing: Personal information is used to verify identities, complete transactions, issue tickets, and manage payments.
• Service Provision and Improvement: Data helps us personalize experiences, troubleshoot issues, optimize performance, and develop new features to better meet user needs.
• Communication and Marketing: We may send notifications about event updates, special offers, and service-related information. Users can manage preferences or unsubscribe at any time.

We prioritize your privacy and share information only as necessary:

• Event Organizers: For event management, limited data (e.g., attendee names and contact information) is shared with event organizers. Organizers must adhere to privacy regulations when handling this data.
• Service Providers: We may share data with trusted providers (e.g., payment processors like FPX and SPayLater) under strict confidentiality. Data shared is only what is required for secure transaction processing or analytics.
• Legal Obligations: Where required by Malaysian law or when necessary to protect rights, property, or safety, we may disclose data to legal authorities.

We use industry-standard security protocols to protect your data against unauthorized access or misuse. Security measures include:

• Encryption: All payment information is processed securely with encryption.
• Access Control: Only authorized personnel can access personal data, and all team members handling data undergo rigorous security training.
• Data Monitoring: We employ systems to detect and mitigate potential security threats.

While we work to protect personal data, users should understand that no security method is entirely foolproof. If you suspect a data breach, please contact us immediately.

Users in Malaysia have specific rights under PDPA 2010, including the ability to:

• Access Your Data: You may request a copy of the personal data we hold about you.
• Correct or Update Information: If your personal data is incorrect or outdated, you can request corrections.
• Withdraw Consent: For marketing purposes, you may withdraw consent at any time, and we will respect your preferences.
• Request Data Deletion: Under certain conditions, you may request the deletion of personal data, unless it is required for legal or operational purposes.

To exercise these rights, please contact us using the details below. We will process your request in compliance with applicable laws.

We retain personal information only as long as necessary to provide our services and fulfill legal or operational requirements. Once data is no longer needed, it is securely deleted or anonymized. Retention periods vary based on data type and purpose.

Our platform uses cookies to improve site functionality, enhance user experience, and understand user preferences. Cookies may be necessary for certain site functions and are also used for analytics. Users can manage cookie settings through their browser. Disabling cookies may impact site performance.

This Privacy Policy may be updated to reflect changes in our services or Malaysian data privacy regulations. We will notify users of significant changes on our platform or by email, where possible. Continued use of our services after updates indicates acceptance of the revised Privacy Policy.

If you have questions, requests, or concerns about our Privacy Policy or data practices, please reach out: